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References & Projects

Illing/TDC as project leader or part of a consulting mandate

EU Erasmus+: Co-operating applicant for a grant on management of health tourism and rehabilitation (EDiSus). 2021.

Author together with Ms Kresic-Juric (HTI) of guidebook" ABC Travel - Information, Tips and Guidance for the Health Care and Travel Industries". Visit Finalnd, Business FInland.

Particpating in project Qualitative Research in Stroke Research. FH Joanneum, 2020.

Leader of Jury of European Health & Spa Award. 2020.

Leader of Jury of European Health & Spa Award. 2019.

IVF Riga: Seminar über die Entwicklung einer Marktentwicklungsstrategie für eine Klinik für künstliche Befruchtung. 2019.

Head of a working group to develop cross-border health services between Austria and Slovenia. 2018.

European Health and Spa Award: Development for a certifiable Quality Management System (EHSQ). 2018.

Member of Jury of European Health & Spa Award. 2018.

Steigenberger AG: Medical Spa Strategy for Steigenberger Davos (Switzerland). 2017

Member of Jury of European Health & Spa Award. 2017.

Feasbility for a pulmonory medical center and 5*hotel in Kyperounda (Cyprus). 2016.

Member of the Jury of the European Health & Spa Award. 2016.

Hotel Saliterhof (Austria): Strategy development for a hotel focusing on TCM (Traditional Chinese Medicine). 2015.

Member of the Jury of the European Health & Spa Award. 2015.

Hotel Andreas & Melani (Cyprus): International co-ordinator of an expansion project (2014-2016).

Sofronis Potamitis (Cyprus). Business Plan for a medical hotel in Cyprus. 2014f.

TÜV Austria (Austria): "Service Excellence", development of a certifiable quality management system. 2014.

Lanserhof (Lans, Austria): Development of a process management system. 2014f.

Hotel Schwarz Alm (Zwettl, Austria): Extension concept for the spa. 2014.

Member of the Jury of the European Health & Spa Award. 2014.

IPP-Hotels: Strategy development for the hotel Althof in Retz (Austria) with respect to a new spa. 2013.

Vinzenz-Group, Clinic Marienkron (Austria): Member of the team for a strategy development for self-payers. 2013.

Lanserhof (Lans, Austria): Implementation of a Quality management system. 2013.

Member of the Jury for the Health & Spa Business Award (Austria). 2012 ongoing.

Lanserhof (Lans, Austria): Baseline study of the quality management system. 2012.

Mr. Träger: Market analysis and busines plan for a spiritual hotel. 2012.

EU Erasmus: Weldest. European-wide project to develop tools for health destinations. 2012-2014.

Hotel Schloss Leonstain, Pörtschach am Wörthersee (Austria): Development of a health-spa strategy for the hotel. 2012.

Apollon University of Applied Sciences for Health Economy (Bremen, Germany): Manager in the faculty of health tourism. 2012 ongoing.

Standortagentur Tirol (Austria): Expert report to evaluate the funding of an endowed professorship in health tourism. 2011.

TAC Informationstechnologie GmbH, Spa & Activity Software (Austria): Development of a key figure-based benchmark system for the spa industry. 2010-2011.

Apollon University for Health Economy (Bremen, Germany): Publication of study material in the faculty of health tourism. 2010 ongoing.

Forschungsförderungsgesellschaft, COIN (Austria): GeoHealth, use of healing water and the development of a software-tool for the spa industry. 2009

Gemeinde St. Johann am Tauern (Austria): Development of a masterplan for tourism and health. 2009.

Forschungsförderungsgesellschaft, COIN (Austria): Development of a quality seal for health and wellbeing destinations called Regiosana. 2009. www.regiosana.eu

Hotel Werzers (Wörthersee, Austria). Strategy to revitalize a traditional bath house. 2008.

EU Erasmus project: ILIS: Innovations and Learning in Spa-Management. 2008-2010.

Gemeinde Großklein (Austria): Feasibility for a health and wellness-center. 2008.

IBB Dresden (Germany): Member of a consulting committee in a project called “Competence evaluation of the quality of services in the health and wellness industry". 2007-2009.

Member of a consulting committee to evaluate economic key figures in the spa of the hotel Burj al Arab (Dubai). 2007.

Bad Gleichenberger Immobilien GmbH (Austria): Feasibility for a center for altitude training. 2007.

Parkhotel Bayersoien (Germany): Strategic advice and consultancy for the hotel’s spa. 2007.

GEA College (Ljubljana, Slowenien): Development of a curriculum for bachelor and master studies. 2007

Arbeitsgemeinschaft Archipol Architekten und Architekturbüro Handler (Austria): Development of a feasibility for a public spring spa in Hódmezovásárhely (Hungary). 2007.

MAS Verein Bad Ischl (Austria): Development for further expansion of a tour operator for travels for Alzheimer patients. 2006-2007.

Erzherzog Johann Weine, Lagerhaus Gleinstätten-Ehrenhausen-Wies (Austria): Feasibility for a tourism concept based on wine. 2006-2007.

Ingenos Ziviltechniker GmbH (Gleisdorf, Austria): "Thermodulor", Development of a software tool based on economic and architectural key figures for spas and health spas. 2006.

Tourismusverband Krakautal (Austria): Development of a strategy for health tourism. 2005.

Land Steiermark, Amt der Stmk. Landesregierung, Abteilung 3, Wissenschaft und Forschung: Business plan for a public thermal spa in Allerheiligen (Styria). 2005.

Lovranske Vile d.o.o. (Lovran, Kroatien). Hotel Vila Astra, Spa development. 2005.

Premedion GmbH (Rostock): Macro-economic analysis of the private payer health care market. 2005.

Fa. Porr (Austria): Therapy concept for a planned public thermal spring spa in Allerheiligen (Styria). 2005.

Saline Bad Sassendorf GmbH (Bad Sassendorf, Germany): Feasibility for a rehabilitation clinic to be developed into a self-payer health spa clinic. 2005.

gfa GmbH (Graz, Austria), Region Z: Development of a mission statement for the destination Ausseerland-Salzkammergut 2005-2020. 2005.

ghh Consult (Wiesbaden), GTZ (Eschborn): Development of a tourism strategy for Bulgaria. 2005.

Gesundheitsagentur NRW (Bad Sassendorf): Success factors for self-payers in rehabilitation clinics. A survey amongst suppliers and patients. 2005.

Inoges AG (Krefeld): Development of a self-payer strategy for a new ambulatory rehabilitation center in in Krefeld (Germany. 2004.

Saline Bad Sassendorf GmbH (Bad Sassendorf): Strategy development “Medical Wellness Region” comprising the health spa villages Bad Sassendorf, Bad Waldliesborn, and Bad Westernkotten. 2004.

Therme Bad Gleichenberg (Austria): Sauna strategy with respect to the reconstruction of the public spring spa. 2004.

Marienhospital Papenburg/Dr. Kaysers Consilium: Strategy development to achieve higher revenues from self- payers in a clinic. 2004.

Regionalmanagement Nordhessen GmbH (Germany. Kassel): Feasibility for a „Medical Wellness-Region“. 2004.

Fremdenverkehrsverband Sächsischer Forst - Tharandter Wald e.V. (Germany): Destination development for a health and well-being destination. 2003-2004.

Hotel Dobroudja, Kurzentrum Medika-Albena AG (Bulgaria): Development of a new strategy: Analysis and improvement of service quality. 2003.

ghh Consult (Wiesbaden), Gesellschaft für Technische Zusammenarbeit (GTZ, Eschborn): Tourism development Albania. 2003.

ghh Consult (Wiesbaden), Gesellschaft für Technische Zusammenarbeit (GTZ, Eschborn): Tourism development in Serbia. 2003.

Schüchtermann Schiller'sche Kliniken Bad Rothenfelde GmbH&Co.KG: Market analysis with respect to the construction of a clinic for cardiopulmonary diseases in Mallorca. 2002.

ghh Consult (Wiesbaden), Gesellschaft für Technische Zusammenarbeit, (GTZ, Eschborn): Tourisms development in Bulgaria with focus on health spa villages. 2001.

International Business School (Bad Homburg, Germany): Development of a faculty of tourism. 1999-2001.

Wismut GmbH (Chemnitz, Germany): Tourism strategy for the Ronneburg region, Expo 2000. 1999-2000.

Carl-Duisberg-Gesellschaft (CDG) (Berlin, Germany): Leading of a study group analysing the flow of visitors in the national park Komodo (Indonesia). 1998.

Stiftung Preussischer Kulturbesitz (Berlin, Germany): Strategy to attract more visitors into the Museum for Anthropogy in Berlin, Organization and process-management. 1994.

Quality assessment

EHSQ (European Health & Spa Quality)

Hotel Das Sieben (Austria, 2020)
Hotel Nesslerhof (Austria, 2020)
Lanserhof (Austria), 5th-11th May 2019.

Quality seal of the German Medical Wellness Association (DMWV)
Hotel Karos Spa, Zalakaros (Hungary), 10th Sept. 2007.
Hotel Europa Fit, Hevi /Hungary) 9th. Sept. 2007.
Danubius Health Spa Resort Hotel Nove Lazne in Marienbad (Czechia), 29th.Aug. 2007.
Danubius Thermae Palace in Piestany (Slovakia), 28th Aug. 2007.
Danubius Thermal Hotel Bük in Bük (Hungary), 15th Aug. 2007.
Danubius Thermal Hotel Heviz in Heviz (Hungary), 14th Aug. 2007.
Danubius Health Spa Resort Margitsziget in Budapest (Hungary), 13th Aug. 2007.
Danubius Health Spa Resort Hotel Nove Lazne in Marienbad (Tschechien), 29th Aug. 2007.
Danubius Thermae Palace in Piestany (Slowakei), 28th. Aug. 2007.
Danubius Thermal Hotel Bük in Bük (Ungarn), 15th. Aug. 2007.
Danubius Thermal Hotel Heviz in Heviz (Ungarn), 14th Aug. 2007.
Danubius Health Spa Resort Margitsziget in Budapest (Ungarn), 13th Aug. 2007.

ISO 9001:2008 (Quality Austria)
Accord GmbH Graz/Klagenfurt (Österreich), 20/21st Oct. 2009.
Wissenschaftliches Labor der Universität Wien.
Apotheke Diemlach (Kapfenberg, Österreich), 20./21st Oct. 2010.

BHA (Best Health Austria)
Kinderhotel St. Zeno, Serfaus (Tirol).
Rogner Bad Blumau 2011.
Gesundheitsresort Königsberg in Bad Schönau (Österreich) 2011.
Privatklinik Ragnitz (Graz) 2011.

EFQM
Inhouse consultant of the University of Applied Sciences in Bad Gleichenberg/Graz (AT) to achieve the certificate "Committed to Excellence" (2012-2013)
Inhouse consultant of the University of Applied Sciences in Bad Gleichenberg/Graz (AT) to achieve the certificate "Recognized for Excellende" (2014-2016)
Member as Assessor 2012 am Staatspreis Austria (EFQM).
Member as Assessor 2010 am Staatspreis Austria (EFQM).

medicine & hotel

business plans, strategy papers, market research

quality & management

development and implementation of new quality management systems

region & health

local development and health, regional certification

business models

conceivable amenities, such as a location in preferred landscape and luxury-like facilities